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Payment & Cancellation Policy

Payment policy

We ask you through our third-party data booking system Seekom (http://web.seekom.com/) for your credit card details to guarantee the reservation. At peak times pre-payment may be requested. We will always ask for your consent before processing any charges.

Cancellation Policy

Reservations are accepted in good faith. Due to our intimate size, cancellations affect us significantly. In the event of cancellation the following policy applies:

Reservation cancelled due to covid-19 no charges
Reservation cancelled within 30 days of arrival – 30% charge
Reservation cancelled within 7 days of arrival – 100% charge

Arrowtown House

Arrowtown House is situated in a peaceful setting in the heart of historic Arrowtown, a charming village perfect to relax and unwind in the fresh alpine air. Arrowtown is located at only a 15-minute drive to downtown Queenstown.

Contact Information

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